FAQ’s

  1. How do I cancel the order I have placed?

You can cancel your order before it has been packed at our warehouse. If your order has already been shipped, you can refuse it at the time of delivery and refund will be processed into the source account, if order amount was paid online.

  1. Do You Accept Phone Orders?

Ordering:

How to order online?

From the home page, click on a category of choice. Click on an item to view from the product list. Choose a size, and then click on “Add to Shopping Bag”. Click here to shop now.

Phone Order

Sorry, at this time, we are unable to process orders by phone.

Mail Order

Sorry, at this time, we are unable to process orders by mail.

  1. How Can I Check On My Order?

Order Status

  • Log into “MY ACCOUNT” located at the top of the page and click to “PAST ORDERS”.
  • Click on Order # to find Order status.
  • Go to Track Order.
  • Make sure to have the order # and email address available.
  • Confirmations are sent via email within 30 minutes when (1) your order has been received or (2) your shipment has been processed, based on the valid email address provided to us.
  • If you did not receive any confirmation emails, please check your email spam filter.
  • To avoid any duplicate orders, please go to “Login/Register” to verify your order has been placed before resubmitting your

 

  • Please allow 24 to 48 hours for your order status to change.

 

Modify OR Cancel Order

Note: Due to our efforts to ensure that you receive your order as quickly and accurately as possible, we are unable to cancel or make changes to your order after you have placed it with us.

 

 

  1. What If The Item I Am Looking For Is Not Shown On The Website?

Product Information

Most BigBazar products displayed on the Site are available at online stores.

Prices And Currency

BigBazar makes every effort to ensure that pricing is consistent. In some occasions, there may be price differences due to promotional events and special offers. The prices displayed on the Site are quoted in Pakistan Rupees.

Out of Stock Items

Occasionally, high demand causes us to run out of certain items. If the item you ordered is out-of-stock, you will receive an out-of-stock email notice and the item will be removed from your order. Please note that you will not be charged for any out of stock items. You will only be charged for items that will be shipped.

Colors

We have made every effort to display, as accurately as possible, the colors of our products online. However, since the actual color you see will depend on your monitor, we cannot guarantee that your monitor’s display of any color will be accurate.
Size & Color Availability

You can see what sizes and/or colors are available for a particular item by clicking on the Size or Color button from the product detail page. When you click on the button, available sizes or colors will show in the pull-down window. If the size and/or color are not shown in the pull-down window, then the item is sold out. Some items may only be available in one size (e.g. watches or hats).

Inaccuracy Disclaimer

From time to time, there may be information on BigBazar.online that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, and availability. We reserve the right to correct any errors, inaccuracies, omissions and to change or update information at any time without prior notice (including after you have submitted your order).

  1. Do You Have A BigBazar Catalog?

BigBazar does not have a catalog. You may purchase BigBazar merchandise by ordering online at BigBazar.online

  1. How Quickly Do You Ship?

* We aim to process and ship your order within the standard delivery times. However, sometimes during busy sale periods, deliveries may take longer.

  • When your order has left our warehouse and is shipped to your delivery destination, you receive a shipping confirmation email from us. Check the delivery times in the table to know when your order will arrive.
  • Track your order: Once your order has been processed and shipped, an email containing the tracking number will be sent to your registered email. If you do not receive the shipping confirmation email within 1 to 5 business days from your order date, go to the My Account page and click on Orders to get the tracking number for your order.
  • You will receive an email notification when your order arrives and is ready to collect.

Additional Delivery Information

  • Working days exclude Saturday, Sunday and bank holidays.
  • If we are unable to process your order due to inaccurate or incomplete payment information, your order processing may be delayed an additional 2 working days.
  • Orders with out of stock item(s) may take up to 5 additional working days to process and ship. Our Customer Service department may contact you for more information.

 

  1. Is My Credit Card Number And Information Secured?

Your Privacy and the Security of Your Personal Information is Very Important to Us

BigBazar value our customers and visitors to our Websites and respect your concerns about the privacy of your personal information and data security. Our Privacy and Security Policy (the “Privacy Policy”) is intended to protect your privacy and provide you with a safe and secure experience in fashion, style and shopping. This Privacy Policy protects consumers and job candidates providing information through our Websites, stores, and other communication channels and is not designed to protect business information. By using our Websites or providing information to us at our stores or other communications channels, you consent to the collection and use of your personal information. In addition to reviewing our Privacy Policy, you should also read our Terms of Use for our Websites. Your use of our Websites constitutes your agreement to its terms and conditions.

Our Privacy Policy Will Change Over Time

Because we continue to develop our Websites and take advantage of technologies to improve the services we provide, our policies will change over time. We encourage you to refer to this Privacy Policy from time to time to stay abreast of our most current privacy policy practices. If you are a registered user of our Websites, we may notify you by email of material changes to our Privacy Policy using the most current email address you have provided to us. Your continued access and use of our Websites will constitute your acceptance of any changes or revisions to our Privacy Policy.

What Else Should I Know About My Privacy?

You should be careful to maintain the secrecy of your passwords and/or account information and be responsible about protecting your personal information and identity whenever you are online.

  1. How Can I Pay For My Order?

We accept the following forms of payment

  • Visa
  • Master
  • Direct Online Bank Transfers
  • Credit Card
  • Cash On Delivery

 

When Will My Credit Card Be Charged?

 

Your credit card will be charged once your order is processed to ship. Please note that once credit card authorization is received, depending on your bank, the funds may be reserved up to 30 days. Please check your bank's policy. If you are paying with a debit card, please verify with your bank if there are limitations on daily withdrawal amounts on your card. BigBazar reserves the right to request additional identification. If necessary, we will contact you by e-mail or telephone.

What If My Credit Card Is Denied?

You will receive an error message immediately if there is a problem with processing your credit card. You will have the opportunity to enter a new card number if this happens.

 

  1. How Can I Return Or Exchange My Merchandise?

 

  • Returns are accepted within 3 days from the order date.
  • All items must be returned unworn with original tags attached, and accompanied by the original return form and customs documents (if applicable)
  • If you received a damaged, defective or wrong item, please contact our Customer Service department.

Refunds

Please allow 2-3 weeks from the return shipped date for your account to be credited, and 1-2 billing cycles for the credit to appear on your statement. You will receive an email confirming your account has been credited once your refund is processed.

 

  1. Why Do You Ask Me To Register?

How to Register?

To Shop Online Do I Have To Register?

  1. You do not must create an account with BigBazar.online in order to make online purchases and If you register with BigBazar.online you can enjoy other benefits. You will find that registering is easy and FREE!

 

Does It Cost Anything To Register?

NO! Registering at BigBazar.online is absolutely FREE!

 

What If My Account Information Changes?

Just log-on with your username and password, and follow the instructions to update/edit your account information at any time.

 

I Forgot My Password?

Please go to “Login/Register” located at top of page. Please click on “Forgot your password?

Enter the email address associated with your BigBazar.online account.

An email will be sent to you within a minute to reset the password and give you access to your account.

Forgot My Username?

If you have forgotten your username, please go to “Login/Register”. At Login Type, Please enter your registered email and password. Click on submit to login. Once logged in, to your account, click on Personal Info so that you may retrieve your username.

 

  1. How Do I Contact You?

For any inquiries, please send us an email with your question at customercare@bigbazar.online.

Our Customer Service Team will review and respond to your email as quickly as possible.