Shipping & Delivery

Delivery Speed

4-5 DAY DELIVERY” does not apply to:

  • Certain items marked “extra-mile,” “local delivery” or “ships from the manufacturer.
  • hipping to certain rural ZIP codes, Pakistan Territories, and international addresses.
  • You must order by 6 p.m. in the time zone of your order’s destination for 4-5-day delivery to apply.
  • No delivery on Sundays or major holidays.
  • Orders placed on Friday, Saturday, or over a major holiday may take longer than 2 days to arrive.
  • We are not responsible for delays caused by the carriers which may also delay delivery times.
  • Estimated delivery times will be noted directly on the product detail page, in your shopping cart at the time of your order and in your order confirmation email. Actual delivery times are subject to change.

  • The following may result in delayed shipping or delivery:

  • Incorrect shipping address
  • Shipping address does not match billing address
  • Payment delay or issue
  • Canceling items, combining orders or changing your shipping address
  • Orders held because they contain a large quantity of a single item that would cause inventory depletion
  • UPS failure to deliver (e.g. severe weather conditions)
  • Customs clearance procedures

  • Where We Ship

    • We ship to Pakistan delivery addresses in the all states.
    • We also ship to International addresses, however, additional shipping charges will apply, and delivery may take longer. Get shipping options and delivery estimates at checkout.
    • We ship to over 20 international countries.

    Tracking Your Order

    • When your order ships, you will receive an email with shipping and tracking information. You can use your tracking number on the carrier’s website to trace your order.

    If You’re Not Home

    • It’s up to the driver’s discretion whether to require a signature for delivery, drop the package off at your doorstep, or to leave it with a building manager or doorman. If the driver believes it’s best to obtain a signature, he or she will try a few times to secure one. When a package is returned “undeliverable,” you should get a full refund unless it is determined that the order was improperly refused. Undeliverable orders will not be resent. You must place a new order to receive your items.

    About Holiday Shipping

    • Happy holidays! Make sure you get what you need (and want!) in time for your celebration by referring to your cart for the most accurate delivery dates. While thousands of products are eligible for our fast 3-4-day delivery, some (like those marked ‘Extra-Mile’ and ‘Ships from Manufacturer’) can take a bit longer. That’s why it’s always good idea to check your cart for the expected delivery date.

    ** Prescription pet medications are not eligible for returns. To see our return policy for items shipped internationally, visit our Help Center.